Privacy Policy - flicker-frame

Last updated: January 2024

This privacy policy explains how flicker-frame collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following types of personal information:

Name and contact details (email address, postal address) when you submit an enquiry
Information about your property and renovation requirements
Communication records when you correspond with us
Technical data including IP address, browser type, and device information when you visit our website
Usage data about how you interact with our website

How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your enquiries and provide information about our services
To arrange consultations and site visits
To prepare quotations and project proposals
To manage and deliver renovation projects
To improve our website and services
To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: When you voluntarily provide information through our contact forms
Contract: When processing is necessary to perform a contract with you or take steps at your request before entering into a contract
Legitimate interests: When processing is necessary for our legitimate business interests, provided these are not overridden by your rights
Legal obligation: When we are required to process data to comply with the law

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With service providers who assist in operating our website and business, subject to confidentiality agreements
When required by law or to protect our legal rights
With your explicit consent

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

Your Rights

Under data protection law, you have the following rights:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your personal data in certain circumstances
The right to restrict or object to processing
The right to data portability
The right to withdraw consent where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at:

flicker-frame
Unit 7, Riverside Works
34 Kew Bridge Road
Brentford, TW8 0FJ
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.